Just download and install Apeaksoft Mac Cleaner, launch the program on your Mac. Choose the “ToolKit” menu from the user interface of the program to scan for the installed Adobe applications, such as Adobe Cloud Creative, Flash Player, Adobe Reader and more. I ran EtreCheck on my MacBook Pro running the latest version of El Capitan. Three Adobe processes showed as 'failed.' I searched the Mac for these processes using Spotlight. I have uninstalled Adobe Creative Cloud in order to fix these issues. I then ran Adobe Creative Cloud Cleaner Tool and fixed one issue. Use this reference tool to remove Adobe Creative Suite 3 preferences from a Mac OS computer.
Find current information on Creative Cloud support for various Mac OS X versions here. And learn how to install previous versions of Creative Cloud apps if needed.
For information on the most current version of Creative Cloud, see What's new in Creative Cloud.
For details about supported software and hardware, see Creative Cloud system requirements.
What version of Mac OS X do I need for the 2015 release of Creative Cloud?
The 2015 release of Creative Cloud requires Mac OS X 10.9 or later. If you have an older version of Mac OS X, upgrade your operating system.
For answers to questions about compatibility between Mac OS X 10.11 and Creative Cloud applications, see Mac OS X El Capitan compatibility FAQ.
To find the version of Mac OS X you have installed, do the following:
- From the Apple menu, choose About This Mac. The version number of the Mac OS you're using appears directly below the words 'OS X.'
For details, visit Mac OS X version and build information on your Mac.

Visit the Mac App Store to upgrade to the latest version of Mac OS X. Follow the onscreen instructions to begin your upgrade. If you don’t have broadband access, you can also upgrade your Mac at any Apple Retail Store.
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While installing Adobe Creative Cloud applications on macOS 10.12, you encounter one of the following errors:
- The installation cannot continue as the installer file may be damaged. Download the installer file again.
- Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
These errors occur when you install Creative Cloud applications using local install packages. The recommendation is to install the applications through the Adobe Creative Cloud desktop app. The Creative Cloud desktop app has been updated and allows the successful installation of current and previous versions of Creative Cloud applications. For complete details regarding the installation process, see Download your Creative Cloud apps.
If you need to install using an offline install package, complete the following steps to begin the installation process.
Mount the disk image file for the Creative Cloud application.
Right-click Install.app and select Open Package Contents from the context menu.
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A terminal window opens and initializes the installer. You are given the option to install in trial mode, use a serial number, or verify a Creative Cloud membership.
